You can make the payment through PayPal, VISA, MasterCard, American Express, Amazon Pay, and Discover. We use SSL secured Check out so you can make the payment without any worries.

You can go through our size chart to know your size. Still if you have any problems regarding the size, no worries. You can leave us a message that you’re unsure about the size here and our support agent will assist you in getting a perfectly fitted product.

We want to ensure satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange Regular Orders within 30 days of delivery for a full refund or exchange. Personalized or other customized product may not be returned for refund or exchange under any circumstances. You can find more at Returns & Exchange Policy

Yes, of course. You can select “Made to Measure” in size options and can provide your body measurements. In case you're unsure of your body measurements then you can select “I am not sure, I'll provide measurements later on email“ and place the order without any hesitation on contact us page or on live chat support with order number.

Regular orders are made to order and are shipped within 10 business days. However, it can take up to 20 business days for your item to be shipped. Prime products are ready in stock and are shipped the next day from placement of order.

We strive to minimize fulfillment time for our custom orders as well and usually dispatch made-to-measure orders within 2-3 weeks and bespoke orders within 12-15 weeks.

Yes, Free Shipping applies to all countries where we ship. This includes all countries except for Russia, Brazil, Israel, Iran, Iraq, India and OFAC Sanctioned Countries.

We want to sort out any issues with faulty items straightaway.

As soon as you discover a fault, please contact our Customer Care team with:

• The order number

• The faulty item's name and number

• A description of the fault (along with the pictures)

We'll get back to you within 24 hours and once the details have been verified, will send you a replacement item as quickly as we can.

Your payment may have been declined due to any of the following reasons:

8.1- Incorrect billing address and phone number:

Make sure that the billing address listed in your account matches that associated with your payment method.

8.2- Credit card limit reached:

Check your credit card limit. You may have reached your daily or total credit card limit when we tried to charge your card. Try decreasing your daily spending limit or enter a new credit card with a higher credit limit.

8.3- Credit / Debit Card Number:

Make sure that the credit card or debit card number is correct and up-to-date.

8.4- Credit / Debit Card Expiration date:

Review the expiration date on your credit card or debit card. If your card expired, update your credit card or debit card information.

8.5- PayPal account out of funds:

Make sure funds are available in your PayPal account if Paypal is listed as your payment method.

In most cases, any customs or import duties are charged once the parcel reaches its destination country.

Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Yes, you can get literally any type of jacket custom made from us. You can share any picture or design for reference and write the description of your jacket in the Custom Order Form.

Please do not hesitate to fill the custom order form, there are no charges for quotation, discussion, or even getting an illustration made for your custom jacket. The only time we would charge you is when you make an actual purchase of your custom order.

Absolutely Yes! It all starts with leather, over the years we have become experts in leather, getting it made from one of the finest tanneries of the world. Our core proposition is best quality leather that ranges from Lambskin, Sheepskin and Goatskin to Buffalo-hide and Cow-hide. We have the experience of making jackets in over 200 different leather articles differentiated by type, pattern, colors, shades & thickness.

Yes, where our core strength is leather, we also make custom orders in other fabrics like cotton, polyester, satin, wool and other fabrics

We are committed to get you your perfect jacket in the first go. We share the actual pictures of your custom order before dispatching it to minimize the return rate. However, if your custom order doesn’t fit you well, we do the first alteration free of cost. Furthermore, customers would have to pay for shipping the jacket back to us.

We do not accept returns against refunds for custom orders. Please understand that your custom order is specially made for you. All details including style, material, accessories are as per your choice and we are not likely to sell it to anyone else

We strive to minimize fulfillment time for custom orders and usually dispatch within 2-3 weeks. However, due to a different nature of all custom orders, we do not have a pre-specified fulfillment date. Customers, while discussing their custom orders can ask for a delivery date from the Customer Support Agent. For orders with a deadline, we encourage customers to communicate their desired delivery date to the CS agent before placing the order.

Transient time, also known as processing time, refers to the duration between placing an order and the order being shipped from our warehouse.It would be 3-5 working days. During this period, our team verifies the order details, prepares the items for shipment, and completes any necessary paperwork. The transient time may vary depending on factors such as order volume and product availability. Rest assured, we strive to process orders as quickly as possible to ensure timely delivery.

The shipping time refers to the estimated duration for your order to be delivered after it has been shipped from our warehouse. It would be 4-7 working days. Shipping time may vary based on the shipping method selected during checkout, your location, and any unforeseen circumstances such as customs delays or inclement weather. Once your order has been shipped, you will receive a tracking number to monitor its progress. While we aim to deliver orders promptly, please note that shipping times are estimates and may be subject to change.