Returns & Exchanges Policy

  Thank you for shopping at Horween Leathers. We value your satisfaction and want to ensure a smooth and hassle-free experience regarding returns and exchanges. Please carefully read our Return and Exchange Policy to understand your rights and responsibilities.

This return policy is valid for the countries: United Kingdom and United States of America

1. Return Policy:

   • • We accept returns within 20 days from the date of purchase.

     • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

     • Proof of purchase, such as an order number or receipt, is required for all returns.

   • Return Process:

     • You have the right to return 20 days after the arrival of your order.

     • The products can easily be returned, but the actual return costs are the responsibility of the customer and must be paid to the shipping party.

     • This applies both in the case of dissatisfied products as well as a defect received product.

     • Most packages include return labels in the box; if not, please email us at info@horweenleather.com, and we will send them digitally for you to print and add to the return package.

     • Once we have received and verified your return, you will have your refund within 10 business days using the payment method you used when ordering.

   • Legal Compliance:

     • We comply with all relevant laws regarding returns and refunds.

     • We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.

   • Note:

     • Only products in NEW* condition can be returned.

     • We reserve the right to refuse a return with traces of use.

     • *New = Unopened products in their original packaging and products that have never been used.

2. Exchange Policy: We offer exchanges within 20 days from the date of purchase. The item must be unused, in its original condition, and in the original packaging for an exchange to be processed. Proof of purchase is necessary for all exchanges.

3. Non-Returnable and Non-Exchangeable Items: The following items are non-returnable and non-exchangeable, except in the case of manufacturing defects or shipping errors:

   • Customized or personalized products

   • Items marked as final sale or clearance

4. Return and Exchange Process: To initiate a return or exchange, please follow these steps:

• Contact our customer support team via Mail to inform us about your return or exchange request.

• Provide us with the necessary details, such as your order number, item(s) to be returned or exchanged, and the reason for the return or exchange.

• Wait for our customer support team to provide instructions on proceeding with the return or exchange.

• Pack the item(s) securely in the original packaging or suitable packaging to prevent damage during transit.

• Ship the item(s) back to us using a trackable and insured shipping method. The shipping costs for returns and exchanges are the customer’s responsibility unless the return or exchange is due to a manufacturing defect or a shipping error.

• Once we receive and inspect the returned item(s), we will process your refund or exchange as requested.

      Refund and Exchange Resolutions:

        Refunds: If you are eligible for a refund, we will credit the original payment method used for the purchase. Please note that the refund may take several business days to be reflected in your account, depending on your financial institution’s processing time.

Exchanges: If you are eligible for an exchange, we will ship the new item(s) to you as soon as possible, subject to availability. We will contact you to discuss alternative options if the requested item is out of stock.

1. Damaged, Defective, or Incorrect Items: If you receive a damaged, defective, or incorrect item, please get in touch with our customer support team within 48 hours of receiving the package.

2. We will provide instructions on how to proceed with the return or exchange of the item(s) at our expense.

3. Contact Us: If you have any questions or need further assistance regarding our Return and Exchange Policy, please get in touch with our customer support team via Mail OR Call.

Thank you for choosing Horween Leathers. We appreciate your understanding and cooperation in adhering to our Return and Exchange Policy.